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CertKey.com guarantees that you will pass your next exam using our verified study materials and practice exams. If for any reason you do not pass your exam, CertKey.com will provide you with a full refund or another exam of your choice absolutely free within 90 days from the date of purchase.
Under what conditions I can claim the guarantee?
Full refund is valid for any CertKey testing engine purchase where user fails the corresponding exam within 14 days from the date of purchase of exam. Product exchange is valid for customers who claim guarantee within 90 days from date of purchase. Customer can contact CertKey to claim this guarantee and get full refund at billing@certkey.com. Exam failures that occur before the purchasing date are not qualified for claiming guarantee. The refund request should be submitted within 7 days after exam failure.
The money-back-guarantee is not applicable in the following cases:
CertKey.com user can claim another exam within 2 weeks from the date of purchase if they fail the exam. The claim for exchange guarantee should be filed in within the 7 days of failure of the exam; otherwise selftestengine.com reserves the right of final decision. We recommend at-lest one week of preparation. As the material that we offer needs at least 1 week of training. Any exam failure before the date of purchase or within 1 week of purchase will not be entertained under our guarantee claim.
1. Expired, Retired or Wrong purchases are exempted from refund claim.
2. No guarantee claim if the account's holder name on selftestengine.com is different than the candidate's name.
3. As we offer practice questions for Avaya, SSCP, CISSP, EMC, Oracle, PMI, Riverbed, SAP and Microsoft guarantee is not valid in case of failure in these exams.
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